The following are our Return Policy Clauses, please read carefully:
- Most of the merchandise we sell are second hand items, unless we specify otherwise on the product’s description.
- We do not implement or honor any warranties.
- Merchandise has to be returned within 10 days after purchase for credit and/or refund to be issued.
- Merchandise has to be returned in the same EXACT condition it was received. Including all original product manuals and any items with the merchandise in its original package.
- Buyer’s remorse is not a valid reason to expect a refund of any kind.
- New items that are defective must be returned to the manufacturer.
- We have made all efforts to ensure the truthfulness of all information stated here.
- We don’t implement or honor any warranties in regards to the state or fitness of the merchandise as much as permitted by law, explicitly disclaims of any expressed or implied warranties, including but not restricted to any warranty on merchantability or suitability for this or any other purpose.
Why should I buy from Gold Crafters?
Customer satisfaction is what we strive for at Gold Crafters Exchange, that’s why our main goal is to pay top dollar for all items brought to us for sale or loans. Since we work with so much merchandise we’re able to offer competitive prices that surpass other jewelers. While eliminating third parties we can pass those savings onto our loyal customers.
We are aware that most pieces of jewelry have an emotional value, this is the reason we’ve built our business around paying top dollar for items. We understand that in life sometimes we need emergency cash, for those unforeseen bills or payments, and we can help by turning your items into money in as little as 48 hours.
Do you protect your costumers against package loss?
Yes, we insure our clients with our shipping company for up to $500.00. Nevertheless, if you need extra delivery insurance, please let one of our representatives know, so we can help you make all arrangements to fit your needs.
How do I know if you received my package?
Our shipping company will provide you with a tracking number or receipt, you can go on their website and follow the steps to login for online tracking or you can also call a toll free line to check the status of your delivery, please request the phone number from one of our team.
How much money will I get for my goods?
For us to answer that question properly, we need to verify the characteristics of the item(s), such as karat percentage, current market price and weight (for gold or precious metals items). Every single kit or package is different and its value depends on the content. To guarantee fair prices, we use a sliding scale that is always growing, based on weight and nature of the material. With this in mind, the process is the same, whether we get a broken ring or a handful of charms or necklaces. Bottom line, the larger the total amount, the more money you will make.
Please do remember, sometimes it doesn’t matter how much you originally paid for a product, you could be offered a smaller amount when you sell it. We can overall estimate, that 98% of our customers are pleased with their payment.
What if I’m not satisfied with the amount you offer?
If you’re not happy for any reason with the payment amount we offer you, please return our check within 3 days of issuance and we will happily return your items as soon as possible.
Do you call before sending out the payment?
We always call before issuing any payment. We would need an accurate phone number to contact you so we can follow up.
How fast will I get my payment?
Understanding that urgency is a critical factor, we use a trustworthy overnight shipping company that will be at your doorstep soon as all information is processed and confirmed. Packages usually arrive the next business day, we process it and then issue the payment. For amounts over $2,500 we have same day account wires.
What happens if my delivery it’s delayed, damaged or lost?
99% of our packages are sent and received on time. There are some rare cases in which some packages are delayed, damaged, or lost while on their way to our stores. If your items are valued at over $500, we encourage our customers to use the U.S. Postal Service and insured the merchandise according to its worth. Gold Crafters Exchange will not be responsible for any packages damaged, delayed, or lost while in transit to our locations.
Is it possible for anyone to visit the Gold Crafters Exchange locations to sell their goods?
Of course, as long as you are over the age of 18 with a valid State I.D.! If you would, please make an appointment with one of our experts to evaluate or discuss the sale of your items or jewelry. Our working hours are Mon-Fri 10AM to 6PM, and Saturdays from 10AM to 4PM. If you have to make an after-hour appointment or appraisal please call us.
Please read and confirm policies
Gold Crafters Exchange provides you with quick cash on collateral loans on a diverse list of items from fine gold jewelry, bullions, coins, fine watches, electronics, well-known brand items and even other precious metals including silver and platinum. A collateral loan is when you bring in an item of value to back up a loan. You pay interest each month the loan granted.